Service terms

Last updated October 5, 2026

These terms are between Riley Mulholland, doing business as Harbor Sites (“Harbor Sites,” “we”) and the business that signs up (“you”). You agree to them when you check the box at checkout.

1. Your domain stays yours

• Your domain name is owned by you and stays registered in your name, with you as the legal registrant, at all times.
• We may manage the domain’s registration and DNS in our own account on your behalf. We will never register it in our name or hold it back for payment or any other reason. Ask at any time and we’ll transfer it to a registrar account of your choosing, with no fee from us.
• If we register a new domain for you, it’s registered in your name and you own it from day one. You pay the registrar’s price, with no markup, and that includes yearly renewals while we manage it. We keep auto-renew on.
• If your domain stays in your own registrar account, you’re responsible for renewing it. We’ll remind you before it expires, but we’re not responsible if it lapses.

2. Access, and how you stay in control

• We host your website and run your domain’s DNS on our hosting account. If your domain is registered elsewhere, you point it to us once, and we guide you through it.
• We will never ask for your passwords.
• We keep your existing email working. We copy your email and other DNS settings before changing anything, and we tell you before any change that could affect email.

3. Your content

• Everything you give us (logo, photos, text, reviews, business information) stays yours. You confirm you have the right to use it.
• You let us use that material only to build and run your website.

4. You own your website once it’s paid for

• Once the build fee is paid, you own the finished website files and design.
• We may show your website in our portfolio unless you ask us not to.

5. What it costs (founding client rate)

• Website build: $500, paid at signup. Includes a site of up to 5 pages built from your questionnaire, Launch Kit and our sample, up to 2 rounds of changes before launch, a working contact form, and setup on your domain.
• Monthly plan: $59/month. Includes hosting, security certificates and updates, form emails, keeping the site running, and small edits (like updating hours, prices, photos or text) of up to about an hour a month. Bigger changes, like new pages or features, are quoted first and only done if you say yes.
• The monthly plan starts 14 days after signup, so you’re not paying for hosting while we build. Payments are handled by Stripe; we never see or store your card number.
• Domain registration and renewal fees are passed through at the registrar’s price with no markup and aren’t part of the monthly plan.
• Founding client rates are for our first clients. If our prices change later, we’ll give you at least 30 days’ notice by email, and your rate won’t go up during your first 12 months.

6. Refunds and cancelling

• If you cancel before we start the full build, we refund the build fee in full. Once the full build has started, the build fee is non-refundable.
• Either of us can cancel the monthly plan with 30 days’ notice by email. You can also cancel from the billing link in your Stripe receipts. Months already paid aren’t refunded.
• When the plan ends, we transfer your domain to your own registrar account if we manage it (with no fee to release it), help point it to your new host, give you a copy of your website files if the build fee was paid, and remove our access to your accounts.

7. The legal bits

• We work hard to keep your site up, but we can’t promise it will never go down, and we’re not responsible for problems caused by services outside our control (your registrar, hosting providers, your email provider, or internet outages).
• If something goes wrong, the most we’ll ever owe you is the amount you paid us in the 3 months before the problem. Neither of us is liable for indirect losses like lost profits.
• These terms are governed by the laws of the State of California. If we disagree about something, we’ll first try to sort it out by talking. If that doesn’t work, either of us can bring it to small claims court in San Diego County.
• These terms are the full agreement between us. Changes must be agreed by both of us in writing (email counts).

Questions

Email harborsitess@gmail.com and a real person will answer.